The following general terms & conditions apply to Geilo Booking AS and parties who, directly or through a third party, enter into an agreement with Geilo Booking according to what is stated in the booking comfirmation. Your reservation is settled and confirmed when you receive a confirmation with a valid reservation number.
Who is responsible?
Geilo Booking AS, NO-3580 Geilo.
Telefon +47 32 08 85 00. Org.nr NO 920 990 274 MVA.
Geilo Booking AS is responsible to distribute your reservation and requests to the companies involved. Each company involved is responsible for the delivery of their products and services according to your reservation. Such reservations may contain accommodation, activities, transportation and/or other services presented on our booking pages. A reservation may contain a combination of two or more products and services.
Please note that any claims or comments regarding accommodation, activities or other services that does not meet your expectations must be made directly to the company responsible. Geilogruppen Booking AS has no responsibility for the delivering of products and services booked and paid through our company.
Payment and security
You will receive your booking confirmation when your payment is confirmed. Geilo Booking AS is liable for all payment transactions through our web portals. We will contact you if any transaction trouble should occur i.e. connected to your credit card. Please note that your reservation will be cancelled if the payment transaction is incomplete.
Our partner NETS Easy is liable for safe handling of your credit card information according to the Payment Card Industry Data Security Standard (PCI DSS).
Only Geilo Booking AS, and the provider of each product and services will have access to your name and contact information. For more information see www.geilo.no/en/privacy-policies
Cancellations and/or amendments
To cancel or amend your reservation, contact Geilo Booking at firstname.lastname@example.org. Any cancellation or amendments of your reservation will be confirmed in writing by Geilo Booking AS.
For cancellations made 7 days or more prior to arrival, Geilo Booking AS will guarantee 100 % refund of the paid amount. For cancellations made less than 7 days prior to arrival Geilo Booking AS will retain 100 % of the paid amount. Any requested amendments to your reservation is dependent on availability and must be made no later than 7 days prior to your arrival. Please note that one or more of the subcontractors may have separate cancellation policies. Such information will be provided upon reservation.
Geilo Booking AS is not liable to any exchange rate loss and we do not cover costs connected to international bank transfers.
In the unfortunate event of illness, accidents, loss or damage of luggage i.e we strongly recommend our guests to ensure that they are fully covered by a valid travel insurance.
The guests obligations
The guest is obliged to read and follow rules and instructions that apply for travelling, activities and accommodation and is economically liable to any damages caused. Geilo Booking AS and/or their partners may deny or expel guests that behave disturbing and/or cause damage. In such cases no refund will be given. You have to be 18 years or older in order to make a reservation with Geilogruppen Booking AS. Identification may be requested.
Special accommodation terms
- Check in from 4 pm, check out before 11 am.
- Age limit 20 years to make a reservation in connection to New Year´s weekend, Skarverennet and Easter Holiday.
- Strictly no smoking indoors.
- Pets are allowed at some units/rooms. Additional charge may apply.
- Between hours 11 pm and 7 am guests must be considerate and keep noise down.
Geilo Booking AS is responsible for paying our partners for the products and services you book through us. Our partners are liable for the delivery of their particular products and/or services including insurances, permissions, equipment, staff and other requirements according to rules and legislation. Age limits and prices are decided by each partner.
Force Majeure and reservations
Geilo Booking AS is not liable in case of unpleasant weather conditions, closed facilities or other circumstances beyond our control that may occur. Geilogruppen Booking AS are reserved to any changes in the description of products and services, technical specifications and price adjustments made by our partners. Geilo Booking as reserves the right to cancel or amend reservations based on misinterpretations or amendments to published price.
You will get 100% refund if an activity or arrangement is cancelled by one our partners, for instance if the minimum number of participants, is not reached.
Special Terms & Conditions due to Covid 19
A number of measures are implemented to ensure our guests safety during their stay in Geilo. We undertake at all times to follow the advice, rules and recommendations that come from the authorities, NIPH and the municipal superior.
We ask you as a guest to follow the authorities’ advice in relation to travel and infection control to prevent the spread of infection. The general advises for infection control in Norway are:
Sick people should stay at home
Remember hand and cough hygiene
We also ask you to follow local rules / recommendations that are set for the ski resort, accommodation, restaurants and other attractions in Geilo you may visit.
For all reservations (accommodation, ski school, lift pass, ski rental, airport shuttle) who are affected by Covid-19 restrictions * and which make it impossible for the guest to travel to Geilo, we guarantee cancellation with 100% refund until arrival date. The guest has also the opportunity to change their reservation to a later time at no extra cost.
*If Norway closes its borders
*If the country you are traveling from closes borders or advises against traveling to Norway
*If you have to be quarantined either in Norway or upon return to your home country
*If the destination is required to close
*If you fall ill with Covid-19 or another illness before departure or during your stay, the guest is responsible and must contact their insurance company.
For non ski activities the ordinary terms & conditions apply.
Please note that covid-19 rules, regulations and recommendations are subject to change at short notice. We recommend you to keep yourself updated and, of course, follow the general rules that apply.